Return Policy

At the moment, there is more than one service on the flower delivery market. We investigated the issue of returning or replacing flower production of poor quality. What is the picture at the moment:

 - there are companies that do not want to hear anything about the return of products, and in the Law of Ukraine "On the Protection of Consumer Rights" there is a condition for the return of goods in a proper form, which is very difficult to withstand for flower production, because the buyer usually asks for a return due to rapid fading of the flowers. It is possible to say that according to the law, flowers are not really subject to return.

 - there are more friendly companies that can still make a full or partial refund.

 - there are services that do not make returns, but can replace the bouquet or deliver another bouquet, it all depends on the specific situation and the customer's request.

In any case, in the field of flower delivery, it is very difficult to figure out who is really right, because the product is perishable and requires special care. In order for us to be able to cooperate with you for a long time, we have developed our return policy, which you can familiarize yourself with below!

 1. A complaint about the quality of a bouquet or other goods can be filed within 3 hours after delivery (this time can be enough for flowers to fade without proper care).

 1.2 Complaints about quality and freshness must necessarily contain photographs. Photos sent after 6 hours from the moment of order fulfillment are not considered. Photos can be sent via viber, whatsapp, skype or mail. It is mandatory to specify the order number and the name of the payer. Complaints from third parties are not accepted for consideration.

 1.3 A complaint about a delay is accepted only if the exact delivery time has been paid for in the order and the "surprise delivery" service has been activated. In other cases, the delivery is coordinated with the recipient and can be postponed to a time convenient for the recipient.

 2. We try to respond to complaints from our clients as quickly as possible, so the maximum time for considering a complaint is 24 hours.

 2.1 If, at the time of delivery of the order, the flowers already had an improper appearance, the client has the right to demand a complete replacement of the product or to demand a full or partial refund.

 2.2 If one of the goods is missing from the delivered order, the company will redeliver the missing goods at its own expense. The postcard is provided free of charge and cannot be considered a product.

 2.3 A photo report is not a mandatory service, and the absence of a photo report cannot be a reason for complaint.

 3. The return is carried out within 3 days from the moment of the decision on the return.

 3.1 When returning, the commission of the payment system is charged, which is borne by the buyer. It is also possible to leave funds on the buyer's balance, then the commission is not charged.

 3.2 If the return is made for the following reasons:

- refusal to receive a bouquet by the recipient

- we cannot reach the recipient and there are no alternative numbers

- the recipient is not in the country/city and he cannot accept the bouquet

- the customer changed his mind and gives a bouquet

In such cases, payment for the company's services will be withheld, which may be equal to 10% of the order value, up to 100% of the order value. The refund amount depends on the material costs of the company.

In some cases, we can leave money on the client's balance without charging the company's services and the bank's commission.

3.3 The refund is made only to the payer and cannot be paid to third parties.